Philosophy

Communication

The business environment is in constant change, therefore, your cost management solution routinely needs to be reassessed and altered should the circumstances call for it. Heartland Natural Gas representatives are trained to focus on their customer’s business environment in order to maintain a successful relationship. It is standard policy to hold these meetings on a semi-annual basis.

“When we change the way we communicate, we change society”

– Unkown

Trust but Verify

The only way to determine if time has been well spent is to have an objective measure that both parties agree to be the goal and a finite period of time to come back together and review. HNG was the first, in many programs, to routinely send the local Utilities pricing each month along side the HNG invoice. This way clients could see, for themselves, what their price was compared to the Utility on any given month. Verification. Since inception, it has been a standard operating procedure for HNG Representatives to return to the customer at a predetermined interval with that period’s performance results. At any time, the current energy management strategy can be altered to meet the customer’s evolving goals and circumstances.

“To measure is to know. And If you cannot measure it, you cannot improve it.”

– Lord Kelvin

mathematical physicist and engineer

contact us

Character

We hold ourselves to a high standard of professionalism and performance. Our approach and resolve has been built through our experiences as a company. Our determination, as a company, has been a valuable asset to our clients.

“Adversity does not build character, it reveals it.”

– James Lane Allen